Last Updated: August 18, 2026
At BookMySadya.com, we provide online business listing, promotional, featured listing and advertising services for restaurants, caterers, hotels, home chefs and other food-service businesses.
All payments made through BookMySadya.com are for digital listing, promotional or advertising services.
1. Listing Plan Payments
BookMySadya may offer different listing plans, including:
- Free Listing
- Premium Listing
- Featured Listing
- Other promotional or advertising packages that may be introduced from time to time.
The applicable price, duration and features of each paid plan will be displayed on the relevant pricing or plan page before payment.
2. Cancellation
A customer may request cancellation of a paid listing plan by contacting BookMySadya through the details provided on our Contact Us page.
Cancellation of a plan does not automatically entitle the customer to a refund.
Once a paid listing or promotional service has been activated or delivered, the amount paid is generally non-refundable, except where a refund is specifically approved under this policy.
3. Refund Eligibility
A refund may be considered in the following circumstances:
- Payment was successfully completed but the purchased plan was not activated due to a technical issue attributable to BookMySadya.
- The customer was charged more than once for the same transaction due to a payment or technical error.
- BookMySadya is unable to provide the purchased service.
- A payment was made in error and the service has not yet been activated, subject to our review and approval.
Refund requests are considered on a case-by-case basis.
4. Non-Refundable Situations
Refunds will generally not be provided when:
- The listing or promotional service has already been activated.
- The customer has used or received the benefits of the purchased plan.
- The customer changes their mind after activation.
- The customer does not receive the expected number of enquiries, bookings, leads or customers.
- The customer provides inaccurate, incomplete or misleading business information.
- A listing is removed, suspended or restricted because of a violation of our Terms & Conditions or applicable law.
- A Featured or promotional placement has already been provided for the agreed period.
5. Featured & Promotional Placements
Featured listings, homepage placements and other promotional services are limited-availability advertising products.
Once a promotional placement has been activated, fees are generally non-refundable, even if the customer subsequently decides not to continue with the placement.
Availability and placement may be subject to BookMySadya’s editorial, operational and platform requirements.
6. Duplicate Payments
If you believe you have been charged more than once for the same purchase, please contact us with:
- Name
- Registered email address
- Order ID
- Payment ID or transaction reference
- Date and amount of the transaction
After verification, any confirmed duplicate payment will be refunded.
7. Failed Transactions
If money has been deducted from your bank account or payment method but the order was not successfully completed, please contact us with the transaction details.
We will verify the payment status with our payment gateway and take appropriate action.
8. Refund Processing
Approved refunds will normally be initiated through the original payment method used for the transaction.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
Razorpay states that customers are generally notified of refunds within 7–10 working days after a business processes the refund, although actual crediting time can vary.
9. How to Request a Refund
To request a refund or cancellation, please contact us through our Contact Us page.
Please include:
- Your name
- Email address
- Phone number
- Order ID
- Payment/transaction ID
- Plan or service purchased
- Reason for the refund request
We may request additional information to verify the transaction.
10. Refund Decision
All refund requests are subject to verification and review by BookMySadya.
Where a refund is approved, we will initiate it through the applicable payment gateway or original payment method.
11. Contact
BookMySadya.com
A service by BrandRock Solutions LLP
Bangalore, India
For cancellation and refund requests, please use our Contact Us page.